Frequently Asked Questions

We have put together the most common questions we get asked and provided answers to help you out!

If you don't find what you were looking for, fill out the form on our Contact Us page for a response from our Customer Experience Team.

General Questions

The WOD Life (or simply TWL) is the Home of Training globally. Our mission is simple - to help you 'Discover What You're Capable Of' by providing the best products, allowing you to maximize your training and recovery.

TWL started as The WOD Life in 2013 from humble origins. Our commitment to great customer satisfaction started then and we now have almost 1.000,000 happy customers all over the world.

Unfortunately not. At this point in time, we do not have a retail location. Our website is a one stop shop, where you can sit back, relax and enjoy browsing at your own leisure and our super reliable courier partners will get your order to you super fast.

Please read the Returns Policy before returning a product to us.

Starting a return is easy and we allow you up to 50 days after placing your order to return your item!

Before you start a return, you will need your order number which can be found on your order confirmation email and the Zipcode, email or phone number the order was shipped with.

Start your return HERE.

For customers returning a product from within the USA, your exchange, refund or store credit is processed in our system when your return parcel is scanned into the postal system* meaning that your new product will be with you as fast as possible.

*Only applies to returns made through the TWL Returns Portal. International returns are processed when we receive them at our HQ.

Yes, Gift cards are a great gift and our e-gift cards are delivered directly to your inbox. Find out more here.

Shoe sizing can be confusing.

To prevent confusion, The WOD Life sells shoes only in US sizes. If you need to convert your EU or UK size to a US size, please see below:

Mens US Size conversions to UK and EU sizing:

US Size 6: Equivalent to UK Size 5 and EU Size 39.

US Size 6.5: Equivalent to UK Size 5.5 and EU Size 39-40.

US Size 7: Equivalent to UK Size 6 and EU Size 40.

US Size 7.5: Equivalent to UK Size 6.5 and EU Size 40-41.

US Size 8: Equivalent to UK Size 7 and EU Size 41.

US Size 8.5: Equivalent to UK Size 7.5 and EU Size 41-42.

US Size 9: Equivalent to UK Size 8 and EU Size 42.

US Size 9.5: Equivalent to UK Size 8.5 and EU Size 42-43.

US Size 10: Equivalent to UK Size 9 and EU Size 43.

US Size 10.5: Equivalent to UK Size 9.5 and EU Size 43-44.

US Size 11: Equivalent to UK Size 10 and EU Size 44.

US Size 11.5: Equivalent to UK Size 10.5 and EU Size 44-45.

US Size 12: Equivalent to UK Size 11 and EU Size 45.

US Size 12.5: Equivalent to UK Size 11.5 and EU Size 45-46.

US Size 13: Equivalent to UK Size 12 and EU Size 46.

US Size 13.5: Equivalent to UK Size 12.5 and EU Size 46-47.

US Size 14: Equivalent to UK Size 13 and EU Size 47.

US Size 14.5: Equivalent to UK Size 13.5 and EU Size 47-48.

US Size 15: Equivalent to UK Size 14 and EU Size 48.

Key Points to Consider:

US to UK Conversion: US men's sizes are generally one size larger than UK sizes. For example, a US size 10 is roughly a UK size 9.

US to EU Conversion: US men's sizes are approximately 33 or 34 numbers larger than EU sizes. A US size 10 is typically an EU size 43.

Half Sizes: US half sizes may fall between two EU sizes because the EU sizing system doesn't typically use half sizes.

Brand Variability: There can be slight variations in sizing between brands, so it’s always good to check the specific brand's size chart when possible.

Width Differences: While the main focus here is length, width can also vary, with some UK sizes being slightly narrower than their US counterparts.

Womens US Size conversions to UK and EU sizing:

US Size 4: Equivalent to UK Size 2
and EU Size 35.

US Size 4.5: Equivalent to UK Size
2.5
and EU Size 35.

US Size 5: Equivalent to UK Size 3
and EU Size 36.

US Size 5.5: Equivalent to UK Size
3.5
and fits between EU Sizes 36 and 37.

US Size 6: Equivalent to UK Size 4
and EU Size 37.

US Size 6.5: Equivalent to UK Size
4.5
and fits between EU Sizes 37 and 38.

US Size 7: Equivalent to UK Size 5
and EU Size 38.

US Size 7.5: Equivalent to UK Size
5.5
and fits between EU Sizes 38 and 39.

US Size 8: Equivalent to UK Size 6
and EU Size 39.

US Size 8.5: Equivalent to UK Size
6.5
and fits between EU Sizes 39 and 40.

US Size 9: Equivalent to UK Size 7
and EU Size 40.

US Size 9.5: Equivalent to UK Size
7.5
and fits between EU Sizes 40 and 41.

US Size 10: Equivalent to UK Size 8
and EU Size 41.

US Size 10.5: Equivalent to UK Size
8.5
and fits between EU Sizes 41 and 42.

US Size 11: Equivalent to UK Size 9
and EU Size 42.

US Size 11.5: Equivalent to UK Size
9.5
and fits between EU Sizes 42 and 43.

US Size 12: Equivalent to UK Size
10
and EU Size 43.

US Size 12.5: Equivalent to UK Size
10.5
and fits between EU Sizes 43 and 44.

US Size 13: Equivalent to UK Size
11
and EU Size 44.

Key Points to Consider:

Half Sizes: US half sizes typically
fall between two EU sizes because the EU sizing system doesn't include half sizes.

US to UK Conversion: US sizes
are approximately two sizes larger than UK sizes.

US to EU Conversion: US sizes
are approximately 31 or 32 numbers larger than EU sizes.

Brand Variability: Different
brands may have slight variations in sizing, so it's always a good idea to
check specific brand size charts when possible.

Width Differences: UK shoes
may be slightly narrower than US shoes, and EU sizes do not typically specify width.

To change or cancel your order, please contact our support team directly at our Contact Us page as soon as possible.

We can try to assist you to change or cancel your order if it is still unfulfilled.

If your order is fulfilled and a tracking number has been provided, we are not able to make any changes or cancel your order.

Yes, we ship to almost every location globally using reputable couriers including Fedex and DHL.

If you need to ask a question or follow up on your order, simply reach out to our customer support team on the Contact Us page here.

Our expected despatch times are between 1-2 business days from our warehouse. Our warehouse team take pride in ensuring fast despatch is their main priority.

Easy 30 day return policy
Free shipping over $199*
International shipping daily
Buy now. Pay later options