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HOW MUCH DOES SHIPPING COST?
US ORDERS (CONTIGUOUS US + HAWAII + ALASKA)
Less than $99USD is $9.99USD.
More than $99USD is FREE SHIPPING.
The free shipping over $99USD applies only to customers within the USA and does not apply to customers outside of the USA.
Note: Shipping Rates apply to Contiguous USA + Hawaii + Alaska.
ORDERS OUTSIDE THE USA:
Shipping will be calculated in the checkout and is calculated based on the weight of your order.
Shipping costs are influenced by the weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Please note: For orders outside the USA you may be charged extra import fees and/or duties by your government's import or customs department at the time of delivery. The payment of any extra duties or fees are your responsibility.
If orders are rejected at customs by the customer resulting in the order being sent back to our warehouse, the customer will be responsible for the payment of the shipping back to our warehouse. The amount for return shipping will occur when refunding for the order takes place.
HOW LONG WILL IT TAKE TO ARRIVE?
US ORDERS (CONTIGUOUS US + HAWAII + ALASKA)
Please consider that this is a guide only. The WOD Life does our best to ensure your packages are shipped in a timely manner, but we cannot be held accountable for unforeseen circumstances with courier companies.
Unforeseen circumstances include bad weather, fire, snow, worker strikes, plane and truck breakdowns and health orders preventing depots from operating at full capacity.
During peak periods such as sale periods and holiday periods, shipping companies can experience delays in delivery due to high volumes of orders in their system. At The WOD Life we take steps to try to mitigate this by selecting couriers which are less affected by high volume issues.
If you are a customer outside the USA, your order order will be despatched with DHL Express or Fedex and will arrive between 2-7 business days after being despatched.
Customers will receive tracking information once their order has been despatched.
WHEN ARE ORDERS DISPATCHED?
Orders are aimed to be picked, packed and shipped within 1-2 business days. During peak periods such as holidays or sales, please understand there may be a slight delay on your order as we manage the increase in demand.
As soon as your order has been processed, you will receive a shipping confirmation. If this is not received, please double check your junk folder.
TIPS FOR FAST DELIVERY
1. Double check your address before ordering.
2. We recommend having a parcel sent to your workplace if you live in an apartment block or have a property which is not accessible to a delivery driver.
3. If being delivered to a workplace, include the name of the business, not the shop number or building level.
GOT AN URGENT ISSUE?
Contact us, our customer service work overtime to help provide a smooth experience for your order.
WHO DELIVERS MY ORDER?
US Orders are shipped using Fedex or DHL. Please allow 2-5 Business Days for your items to arrive. As we post to all corners of the US, each order is unique and the time frame can range depending on the destination and remote places may take a bit longer.
Outside the USA
Orders sent outside the USA are shipped using DHL Express or Fedex. Please allow 2-7 Business Days for your items to arrive.
The WOD Life endeavours to provide every parcel that leaves our warehouse with a tracking number including free delivery parcels.
Please check your shipping confirmation email for tracking details.
DUTIES & TAXES FOR ORDERS OUTSIDE THE USA?
If you are located outside of the USA you may be charged extra import fees and/or duties by your government's import or customs department at the time of delivery.
All customers outside the USA are responsible for any import duties or taxes incurred on their order even if the shipping rate is free.
If orders are rejected at customs by the customer, resulting in the order being sent back to our warehouse, the customer will be responsible for the payment of the shipping back to our warehouse.
The amount for return shipping will occur when refunding for the order takes place.
Every country has different import tariffs, we recommend you check your local laws prior to placing the order.
HOW DO I CHECK MY ORDER STATUS?
How quickly can you deliver a gift card?
Gift Cards are delivered instantly! So all you need to do is place your order and then the Gift Card purchased will be delivered electronically to your email.
Who will receive the gift card?
Gift Cards are emailed to the selected recipient via email. You can easily send this email through to the lucky gift recipient, or you can print off the confirmation and include it together with a Christmas card for the big day.
What do I do if I can't find my gift card?
The best thing to do is to double check your junk mail. Sometimes your gift card might end up there. Absolute worst case please contact us and we will organise to resend or set up a custom gift card option for you.
WHAT IF I LIVE OUTSIDE OF CONTIGUOUS US, MAJOR CITY OR REMOTE AREA?
If you live outside the Contiguous US or in a remote location we recommend allowing 4-7 business days for your order to arrive.
WILL I RECEIVE TRACKING INFORMATION?
Yes. With full tracking you will be able to trace where your order is and have peace of mind. We endeavour to send tracking details as soon as possible to your email with your shipping confirmation. Although it is likely these details will come through quicker, please allow upto 72 hours after ordering before contacting us if a tracking number has not been provided.
During sale periods, tracking information can be delayed upto a week, but rest assured we take despatching seriously and a large team is going to be getting to your order as fast as we can.
DETAILS FROM OUR SHIPPING CARRIERS
For the latest updates direct from Fedex please check:
For the latest updates direct from DHL please check:
WHAT HAPPENS IF A PRODUCT I ORDERED IS OUT OF STOCK?
In the unlikely event there is an issue with your order, you will be notified by one of our team as soon as possible.
Generally, If you have ordered a product and it is out of stock, we will make contact to suggest an alternative by either phone call or email before sending out the rest of your order.
If you have ordered a clearance item during a sale period we will refund you for that item, using the payment method you used, and immediately send out the rest of your order. We will inform you of this by email.
SHIPPING TO USA MILITARY BASES
We're unable to ship to international USA Military Bases at this stage.
EASY 100 DAY RETURN POLICY
SAME DAY DISPATCH AVAILABLE
INTERNATIONAL SHIPPING DAILY
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