ALL YOUR QUESTIONS ANSWERED

 

• EARLY ACCESS

• What's the benefit of signing up for Early Access?
You get a 6 hour head start to the sale! Make sure to get in early and secure your size
• When does early access start?
• Sydney Saturday 25 December 6:00pm (AEDT)
• Melbourne Saturday 25 December 6:00pm
• Brisbane Saturday 25 December 5:00pm
• Adelaide Saturday 25 December 5:30pm
• Perth Saturday 25 December 3:00pm
• Auckland Saturday 25 December 8:00pm
• New York Saturday 25 December 2:00am
• Toronto 2:00am Saturday 25 December
• London 11:00am Saturday 24 December

• GENERAL QUESTIONS

• How big is the sale?
It's our biggest sale ever. You won't see some of these discounts again.
• Do I need a discount code?
Everything in our up to 60% off sale will already be discounted. But, if you want the extra 10% off sitewide you will need to use the discount code.
• Does adding an item to my cart reserve it?
No, it doesn’t reserve the item. But it does make shopping and checking out faster, so you’re less likely to miss out on what you want! We recommend browsing and loading up your cart before the sale.
• If I have a question, how long will it take for the customer support team to get back to me?
Our customer experience team will be working throughout the holiday period answering questions in chronological order. We recommend providing as much detail about your query as possible in a single message.
• I'm new to TWL, how do I find my size?
All of our products have a detailed size guide which will help find your perfect fit.
• What if TWL oversells a product or I purchase an item that's out of stock?
In the unlikely event that we oversell a product, our customer experience team will contact you via email.

• WHEN DOES THE SALE START/END

• When does the sale actually start?
Sunday 26 December at 6am PDT
• And when does the sale end?
Monday 27 December at 6am PDT