Shipping

Unfortunately at this time we cannot deliver to PO Boxes

*Actual delivery times can vary depending on location, weather, etc. 

ORDERS OUTSIDE THE USA:

We ship almost everywhere in the world with DHL and Fedex. 

International shipping fees vary depending on the order size and destination and are calculated in the checkout.

PLEASE NOTE: For orders outside the USA you may be charged extra import fees and/or duties by your government's import or customs department at the time of delivery. The payment of any extra duties or fees are your responsibility.

If orders are rejected at customs by the customer resulting in the order being sent back to our warehouse, the customer will be responsible for the payment of the shipping back to our warehouse. The amount for return shipping will occur when refunding for the order takes place.

Unfortunately at this time we cannot deliver to PO Boxes.

Contiguous U.S.A.:

STANDARD SHIPPING: 6-12 business days* after receiving tracking information.

EXPRESS SHIPPING: 3-6 business days* after receiving tracking information.

*Please consider that this is a guide only. We do our best to ensure your packages are shipped in a timely manner, but we cannot be held accountable for unforeseen circumstances with carriers.

Unforeseen circumstances include bad weather, fire, snow, worker strikes, plane and truck breakdowns and health orders preventing depots from operating at full capacity. 

During peak periods such as sale periods and holiday periods, shipping companies can experience delays in delivery due to high volumes of orders in their system. At The WOD Life we take steps to try to mitigate this by selecting couriers which are less affected by high volume issues.

If you are a customer outside the USA, your order will arrive between 3-12 business days* after receiving tracking information.

You receive tracking information once your order has been packed and is ready for pickup.

Important:

• During peak periods which include sale periods (Easter Sale, Mid Year Sale, TWL Week, Black Friday, Cyber Monday, Boxing Day and End of Year Sale) shipping companies can see delays in delivery due to volume.
• Our warehouse can also become backlogged during sale periods which will affect despatch times from our warehouse. Whilst we do everything we can to ensure the timely despatch of your order in these periods including putting on more staff and more shifts you may experience a delay in despatch.
• Postal services do not operate on Public Holidays and Public Holidays do not count as a business day.
• An order is considered 'despatched' when a tracking number is provided to you

Orders are aimed to be picked, packed and shipped within 1-2 business days.

Important:

• During peak periods which include sale periods (Easter Sale, Mid Year Sale, TWL Week, Black Friday, Cyber Monday, Boxing Day and End of Year Sale) our warehouse can become backlogged which will affect despatch times from our warehouse. Whilst we do everything we can to ensure the timely despatch of your order in these periods including putting on more staff and more shifts you may experience a delay in despatch.
• Our warehouses do not operate on Public Holidays and Public Holidays do not count as a business day.
• An order is considered 'despatched' when a tracking number is provided to you

1. Double check your address before ordering.

2. We recommend having a parcel sent to your workplace if you live in an apartment block or have a property which is not accessible to a delivery driver.

3. If being delivered to a workplace, include the name of the business, not the shop number or building level.

If you have any questions or concerns about your shipment, please contact our customer service team.

USA Orders

US Orders are shipped using Fedex, DHL or Australia Post depending on the location of the products you have ordered.  

Orders may be handed over to a local courier company such as USPS or UPS for final stages of delivery.

Outside the USA

Orders sent outside the USA are shipped using DHL, Fedex or Australia Post. 

The WOD Life endeavours to provide every parcel that leaves our warehouse with a tracking number including free delivery parcels.

Please check your shipping confirmation email for tracking details.

If you are located outside of the USA you may be charged extra import fees and/or duties by your government's import or customs department at the time of delivery. 

All customers outside the USA are responsible for any import duties or taxes incurred on their order even if the shipping rate is free.

If orders are rejected at customs by the customer, resulting in the order being sent back to our warehouse, the customer will be responsible for the payment of the shipping back to our warehouse.

The amount for return shipping will occur when refunding for the order takes place.

Every country has different import tariffs and duties, we recommend you check your local laws prior to placing the order.

Please visit the ORDER STATUS Page.

How quickly can you deliver a gift card?

Gift Cards are delivered instantly! So all you need to do is place your order and then the Gift Card purchased will be delivered electronically to your email.

Who will receive the gift card? 
Gift Cards are emailed to the selected recipient via email. You can easily send this email through to the lucky gift recipient, or you can print off the confirmation and include it together with a Christmas card for the big day.

What do I do if I can't find my gift card?

The best thing to do is to double check your junk or spam foldersl. Sometimes your gift card might end up there. Absolute worst case please contact us and we will organise to resend or set up a custom gift card option for you.

If you live outside the Contiguous US or in a remote location we recommend allowing an extra 2-7 business days for your order to arrive.

For the latest updates direct from Fedex please check:

https://www.fedex.com/en-us/service-alerts.html

For the latest updates direct from DHL please check:

https://www.dhl.com/en/logistics/customer_resource_area/logistics_news.html

In the unlikely event there is an issue with your order, you will be notified by one of our team as soon as possible.

Generally, If you have ordered a product and it is out of stock, we will make contact to suggest an alternative by either phone call or email before sending out the rest of your order.

If you have ordered a product during a sale period (Easter Sale, Mid Year Sale, TWL Week, Black Friday, Cyber Monday, Boxing Day and End of Year Sale) it is our policy to refund you for that item, using the payment method you used, and immediately send out the rest of your order. We will inform you of this by email.

We're unable to ship to international USA Military Bases or PO Boxes at this stage.