TWL SHIPPING
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
DOMESTIC AUSTRALIAN ORDERS
Note: All shipping times relate to all orders under 5kg. All orders over 5kg are estimated to be received within 2-7 business days.
WHAT ABOUT IF MY ORDER IS BULKY OR OVER 5KG?
WHEN IS THE DAILY DISPATCH SHIPPING CUT OFF?
Metro Centres: 1PM Eastern Standard Time
Non-Metro Centres and Regional Areas: 1PM Eastern Standard Time
HOW MUCH WILL SHIPPING COST?
Please go to the CART and enter your details for an accurate real time shipping quote.
WHO SHIPS MY ORDERS?
INTERNATIONAL ORDERS
International Orders, including New Zealand please allow 5-28 Business Days for your items to arrive. As we post to all corners of the globe, each order is unique and the time frame can range.
Please note that The WOD Life is not held responsible for any customs duties, taxes or clearances fees for your package.
TIPS FOR FAST DELIVERY
1. Double check your address before ordering
2. Include a phone number so the courier can contact you if the address is proving hard to find
3. To ensure fastest delivery, the couriers have 'Authority to Leave' if safe. We recommend having a parcel sent to your workplace if you live in a location where there may not be a safe place to leave a parcel
4. If being delivered to a workplace, include the name of the business, not the shop number.
GOT AN URGENT ISSUE?
Email: support@thewodlife.com.au
We are working overtime to assist with providing a smooth experience for your order.
GIFT CARDS
How quickly can you deliver a gift card?
Gift Cards are delivered instantly! So all you need to do is place your order and then the Gift Card purchased will be delivered electronically to your email.
Who will receive the gift card?
Gift Cards are emailed to the selected recipient via email. You can easily send this email through to the lucky gift recipient, or you can print off the confirmation and include it together with a card for the big day.
What do I do if I can't find my gift card?
The best thing to do is to double check your junk mail. Sometimes your gift card might end up there. Absolute worst case please contact us and we will organise to resend or set up a custom gift card option for you.
WHICH SHIPPING OPTION SHOULD I SELECT?
The WOD Life highly recommends using EXPRESS SHIPPING during the Christmas Period. You can select either Toll or Australia Post Express options. Both are set to arrive within 1-3 business days.
Please be mindful of weekends and public holidays, Australia Post and Toll may experience some delays.
Please include a phone number with your order, so that our TWL Team can call you directly if there is an issue with your or the Shipping Carrier needs to contact you.
There are a number of Free Shipping items that are sent using Ground Mail which may take 2-5 business days to arrive if ordered on their own and the free shipping option is selected. This is explained in the description of the applicable products.
*Please note that there may be instances where an item is out of stock, or shipped directly from a Vendor. In this instance, we are unable to guarantee adherence to the below delivery times*
WHAT IF I LIVE IN A OUTSIDE A MAJOR CITY OR REMOTE AREA?
If you live in a place not on the Australia Post Express Network eg. the Northern Territory or some regional areas we recommend ordering using Toll Priority.
If you live in a Remote location we recommend allowing 3-4 business days for your order to arrive.
WILL I RECEIVE TRACKING INFORMATION?
Yes. With full tracking you will be able to trace where your order is and have peace of mind. We endeavour to send tracking details as soon as possible to the email with your shipping confirmation. Although it is likely these details will come through quicker, please allow 24-48 hours.
DETAILS FROM OUR SHIPPING CARRIERS
For the latest updates direct from Toll please check:
For the latest updates delivery please visit the link below:
http://www.startrack.com.au/about-us/news/
For more information on regular Australia Post shipping please visit the link below:
http://www.auspost.com.au/christmas-hours-and-delivery.html