Shipping
HOW MUCH DOES SHIPPING COST?
US ORDERS (CONTIGUOUS US + HAWAII + ALASKA)
STANDARD SHIPPING:
Less than $99USD is $9.99USD.
More than $99USD is FREE STANDARD SHIPPING.
EXPRESS SHIPPING:
$20USD Flat Rate
The free shipping over $99USD applies only to customers within the USA and does not apply to customers outside of the USA.
Unfortunately at this time we cannot deliver to PO Boxes
Note: Shipping Rates apply to Contiguous USA + Hawaii + Alaska.
ORDERS OUTSIDE THE USA:
Shipping will be calculated in the checkout and is calculated based on the weight of your order.
Shipping costs are influenced by the weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Please note: For orders outside the USA you may be charged extra import fees and/or duties by your government's import or customs department at the time of delivery. The payment of any extra duties or fees are your responsibility.
If orders are rejected at customs by the customer resulting in the order being sent back to our warehouse, the customer will be responsible for the payment of the shipping back to our warehouse. The amount for return shipping will occur when refunding for the order takes place.
Unfortunately at this time we cannot deliver to PO Boxes.
HOW LONG WILL IT TAKE TO ARRIVE?
US ORDERS (CONTIGUOUS US + HAWAII + ALASKA)
STANDARD SHIPPING: 6-12 Business Days after you receive your tracking number.
EXPRESS SHIPPING: 3-6 Business Days after you receive your tracking number.
Please consider that this is a guide only. The WOD Life does our best to ensure your packages are shipped in a timely manner, but we cannot be held accountable for unforeseen circumstances with courier companies.
Unforeseen circumstances include bad weather, fire, snow, worker strikes, plane and truck breakdowns and health orders preventing depots from operating at full capacity.
During peak periods such as sale periods and holiday periods, shipping companies can experience delays in delivery due to high volumes of orders in their system. At The WOD Life we take steps to try to mitigate this by selecting couriers which are less affected by high volume issues.
If you are a customer outside the USA, your order will arrive between 3-12 business days after you receive your tracking information.
You will receive tracking information once your order has been packed and ready for pickup.
Important:
- During peak periods which include sale periods (Easter Sale, Mid Year Sale, TWL Week, Black Friday, Cyber Monday, Boxing Day and End of Year Sale) shipping companies can see delays in delivery due to volume.
- Our warehouse can also become backlogged during sale periods which will affect despatch times from our warehouse. Whilst we do everything we can to ensure the timely despatch of your order in these periods including putting on more staff and more shifts you may experience a delay in despatch.
- Postal services do not operate on Public Holidays and Public Holidays do not count as a business day.
- An order is considered 'despatched' when a tracking number is provided to you
NAVIDIUM SHIPPING INSURANCE TERMS AND CONDITIONS
PROTECT YOUR DELIVERY WITH NAVIDIUM SHIPPING PROTECTION
There’s no need to wait weeks for claims to be processed by couriers - protect your parcel with a small fee and we’ll offer you a refund or replacement if it doesn't arrive or arrives damaged.
WHAT WE DEEM AS LOST:
- Shipment states ‘delivered’ but you have not received it. We ask that you allow up to 7 business days for your parcel to be delivered after it has been scanned as 'delivered.'
- Sometimes the courier prematurely marks it as delivered and tries a redelivery or it turns up in a secure location such as in your power meter box or behind a gate or roller door at your property or it may be at your neighbours.
- When a shipment has been in transit for more than 20 business days and cannot be located by the courier company.
- We reserve the right to classify your shipment as ‘delayed’ if there is a high volume of parcels in the network and we are aware of delays, otherwise we will offer a refund or replacement.
WHAT WE DEEM AS DAMAGED:
- Items arrive damaged from transit. eg. apparel/footwear is wet, stained, torn, etc.
- Some of your order is missing or damaged due to the packaging opening in transit
Please contact us immediately here if your items have arrived damaged or something is missing. We will require some photographic evidence of tampered items.
WHAT WE DO NOT COVER:
- Missing parcels or redelivery fees due to incorrect address information provided by you
- Delays in transit due to supply chain issues, floods, strikes, bushfires or other natural disasters
- Order marked as unfulfilled or unshipped. This may be due to inventory issues or dispatch delays
- Orders stuck in customs - we cannot be held responsible for customs delays. Please get in touch with your chosen courier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees, and these will be deducted from your refund
- Items that are returned to us for a refund or exchange that are not in a resalable condition
HOW TO SUBMIT YOUR CLAIM:
If your parcel is lost or damaged, please contact us here and a member of our customer experience team will assist you. What to include in your claim email:
- Description of your issue
- Photo evidence of damage if applicable
We will continue to track your parcel and should it appear, we request it be sent back to us at our expense.
By selecting Navidium shipping protection, you agree to these terms.
OUR POLICY FOR UNPROTECTED PARCELS:
We will follow the claims policy with your selected courier to either locate your parcel or deem it as lost. This may take 6-8 weeks and is at the discretion of the courier.
If your parcel has a GPS location or photographic evidence that it has been delivered to your property, is with a neighbour or at a secure location, we are not responsible for a refund or replacement.
*Shipping Protection is non-refundable.
WHEN ARE ORDERS DISPATCHED?
Orders are aimed to be picked, packed and shipped within 1-2 business days.
Important:
- During peak periods which include sale periods (Easter Sale, Mid Year Sale, TWL Week, Black Friday, Cyber Monday, Boxing Day and End of Year Sale) our warehouse can become backlogged which will affect despatch times from our warehouse. Whilst we do everything we can to ensure the timely despatch of your order in these periods including putting on more staff and more shifts you may experience a delay in despatch.
- Our warehouses do not operate on Public Holidays and Public Holidays do not count as a business day.
- An order is considered 'despatched' when a tracking number is provided to you
TIPS FOR FAST DELIVERY
1. Double check your address before ordering.
2. We recommend having a parcel sent to your workplace if you live in an apartment block or have a property which is not accessible to a delivery driver.
3. If being delivered to a workplace, include the name of the business, not the shop number or building level.
GOT AN URGENT ISSUE?
Contact us, our customer service work overtime to help provide a smooth experience for your order.
WHO DELIVERS MY ORDER?
US Orders
US Orders are shipped using Fedex, DHL or Australia Post depending on the location of the products you have ordered. Please allow 3-12 Business Days for your items to arrive after despatch (after a tracking number has been provided). Because we post to all corners of the US, each order is unique and the time frame can range depending on the destination and remote places may take a bit longer.
Orders may be handed over to a local courier company such as USPS or UPS for final stages of delivery.
Outside the USA
Orders sent outside the USA are shipped using DHL, Fedex or Australia Post. Please allow 3-12 Business Days for your items to arrive after despatch (after a tracking number has been provided).
TRACKING NUMBERS
The WOD Life endeavours to provide every parcel that leaves our warehouse with a tracking number including free delivery parcels.
Please check your shipping confirmation email for tracking details.
DUTIES & TAXES FOR ORDERS OUTSIDE THE USA?
If you are located outside of the USA you may be charged extra import fees and/or duties by your government's import or customs department at the time of delivery.
All customers outside the USA are responsible for any import duties or taxes incurred on their order even if the shipping rate is free.
If orders are rejected at customs by the customer, resulting in the order being sent back to our warehouse, the customer will be responsible for the payment of the shipping back to our warehouse.
The amount for return shipping will occur when refunding for the order takes place.
Every country has different import tariffs, we recommend you check your local laws prior to placing the order.
HOW DO I CHECK MY ORDER STATUS?
Please visit the ORDER STATUS Page.
GIFT CARDS
How quickly can you deliver a gift card?
Gift Cards are delivered instantly! So all you need to do is place your order and then the Gift Card purchased will be delivered electronically to your email.
Who will receive the gift card?
Gift Cards are emailed to the selected recipient via email. You can easily send this email through to the lucky gift recipient, or you can print off the confirmation and include it together with a Christmas card for the big day.
What do I do if I can't find my gift card?
The best thing to do is to double check your junk or spam foldersl. Sometimes your gift card might end up there. Absolute worst case please contact us and we will organise to resend or set up a custom gift card option for you.
WHAT IF I LIVE OUTSIDE OF CONTIGUOUS US, MAJOR CITY OR REMOTE AREA?
If you live outside the Contiguous US or in a remote location we recommend allowing an extra 4-7 business days for your order to arrive.
WILL I RECEIVE TRACKING INFORMATION?
Yes. With full tracking you will be able to trace where your order is and have peace of mind. We endeavour to send tracking details as soon as possible to your email with your shipping confirmation. Although it is likely these details will come through quicker, please allow upto 72 hours after ordering before contacting us if a tracking number has not been provided.
During sale periods, tracking information can be delayed upto a week due to a backlog of orders in our warehouse, but rest assured we take despatching seriously and a large team is going to be getting to your order as fast as we can.
DETAILS FROM OUR SHIPPING CARRIERS
For the latest updates direct from Fedex please check:
https://www.fedex.com/en-us/service-alerts.html
For the latest updates direct from DHL please check:
https://www.dhl.com/en/logistics/customer_resource_area/logistics_news.html
WHAT HAPPENS IF A PRODUCT I ORDERED IS OUT OF STOCK?
In the unlikely event there is an issue with your order, you will be notified by one of our team as soon as possible.
Generally, If you have ordered a product and it is out of stock, we will make contact to suggest an alternative by either phone call or email before sending out the rest of your order.
If you have ordered a product during a sale period (Easter Sale, Mid Year Sale, TWL Week, Black Friday, Cyber Monday, Boxing Day and End of Year Sale) it is our policy to refund you for that item, using the payment method you used, and immediately send out the rest of your order. We will inform you of this by email.
SHIPPING TO USA MILITARY BASES AND PO BOXES
We're unable to ship to international USA Military Bases or PO Boxes at this stage.
